Privacy policy
1. Who is the controller?
The controller of the personal data collected through this site is:
ACPorta
198 Oxhill Rd, Handsworth
Birmingham
B21 8ER
Company number: 12345678
Email: contact@acporta.com
Telephone: 07402034520
2. What we collect
2.1 When you browse the site
When you visit our site, your browser automatically sends certain information, which is stored temporarily in log files:
- the IP address of the requesting device;
- the date and time of access;
- the name and URL of the file requested;
- the site from which access was made (referrer URL);
- the browser used and, where applicable, your operating system.
The lawful basis is our legitimate interests (Article 6(1)(f) UK GDPR) in operating a secure, functioning website.
2.2 When you place an order
When you order, we collect the data needed to perform the contract (name, delivery and billing address, email address, telephone number and payment details). The lawful basis is performance of a contract (Article 6(1)(b) UK GDPR).
2.3 When you contact us
If you contact us by email or through a form, we keep your details in order to handle your enquiry. The lawful basis is pre-contractual steps and our legitimate interests (Article 6(1)(b) and (f) UK GDPR).
3. Purposes
We use your data to process and fulfil orders, for invoicing, customer service, to meet our legal and accounting obligations and — where you have consented — to send marketing communications.
4. Who we share it with
We share your data only with processors and suppliers necessary to provide the service (our shop hosting provider, payment providers and couriers). We never sell your data.
5. How long we keep it
Order data is kept for as long as needed to perform the contract and to satisfy our legal obligations (HMRC requires records to be kept for six years). Marketing data is kept until you unsubscribe.
6. Your rights
Under the UK GDPR and the Data Protection Act 2018 you have the right:
- of access (Article 15);
- to rectification (Article 16);
- to erasure (Article 17);
- to restrict processing (Article 18);
- to data portability (Article 20);
- to object (Article 21);
- to withdraw consent at any time.
To exercise any of these rights, email contact@acporta.com.
7. Complaining to the ICO
If you are unhappy with how we have handled your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO): ico.org.uk.
8. Cookies
We use cookies. Strictly necessary cookies are set without consent; analytics and marketing cookies are only set once you consent, and you can withdraw that consent at any time.
9. Security
We apply appropriate technical and organisational measures to protect your data against loss, alteration and unauthorised access.